Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Returns
We have a one year return policy, which means you have one year after receiving your item to request a return.
To be eligible for a return, your item must be in the same (or similar) condition that you received it, unworn, unused and/or mostly full, with the included microfiber cloths. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at smittysglasswax@yahoo.com. Please note that returns will need to be sent to the following address:
1404C N AZUSA AVE # 479, COVINA, CA, 91722-1251, United States
Please include your contact information, product and proof of purchase.
Refunds and Exchanges
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges available upon request by customer.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at smittysglasswax@yahoo.com.
